TotalBuild Mechanical – Privacy Policy

Effective Date: March 27, 2026

TotalBuild Mechanical respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Phone number

• Email address

• Service address

• Any information you provide through contact forms or service requests

Technical Information

• IP address

• Browser type

• Device information

• Website usage data (pages visited, time spent, etc.)

2. How We Use Your Information

We use your information to:

• Schedule and perform HVAC services

• Communicate with you about appointments or estimates

• Provide customer support

• Send invoices or service updates

• Improve our website and services

We do not sell your personal information.

3. Sharing of Information

We may share your information only when necessary:

• With service providers (e.g., invoicing, scheduling tools)

• When required by law or legal process

• To protect our rights, safety, or property

We do not share your information for marketing by third parties.

4. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve user experience

• Analyze website traffic

• Remember preferences

You can disable cookies through your browser settings.

5. Data Security

We take reasonable steps to protect your information, including:

• Secure communication methods

• Limiting access to personal data

• Using trusted platforms for storage and communication

However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal data

• Request corrections or updates

• Request deletion of your data

To make a request, contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

10. Job Site Photos & Media Use

TotalBuild Mechanical may take photos or videos of work performed for:

• Documentation

• Quality control

• Marketing and promotional use

We will make reasonable efforts to avoid capturing personally identifiable information.

If you do not want your property or equipment photographed, you must notify us in writing prior to service.